Deluxe Recurring Subscriptions support
An active and paid monthly or annual subscription includes product, security, and compatibility updates; access to documentation; ticket or email support; and help with installation, activation, licensing, configuration, documented functionality, reproducible defects, and reasonable compatibility diagnosis.
Availability and response target
Support is available Monday through Friday, excluding major United States holidays. The target initial response is within two business days. This is a target, not a guaranteed service-level agreement.
Security defects, billing failures, data-integrity defects, renewal failures, entitlement outages, and serious regressions receive priority handling.
What standard support does not include
- Custom feature development or custom payment-gateway development
- Building or redesigning a website or developing a custom theme
- Editing unrelated third-party plugins
- General hosting or server administration
- Repairing damage caused by unsupported custom code
- Data entry or operating a customer’s store
- Guaranteed compatibility with every third-party extension
Support and updates remain available only while the applicable subscription is active and paid. Deluxe Plugins does not promise lifetime support or lifetime updates for this product. Contact support@deluxeplugins.com or use the contact page.